One Stop - Shift Leader

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking retail company as a Shift Leader, where you'll play a crucial role in enhancing customer experiences and leading a dynamic team. In this fast-paced environment, you'll oversee daily operations, ensuring that the store remains welcoming and fully stocked. Your leadership will inspire your team to deliver exceptional service while maintaining safety standards. With opportunities for growth and a range of benefits, this position is perfect for those looking to make a meaningful impact in the retail sector. Step into a role that champions community values and customer satisfaction.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% Discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Discounts at Tesco Pharmacy

Flexible working options

Life Assurance

Private Medical Insurance

Qualifications

• Experience in retail management or leadership roles.
• Strong communication and team management skills.

Responsibilities

• Coordinate team activities to enhance customer shopping experience.
• Manage store operations, including opening and closing procedures.
• Ensure store cleanliness and product availability.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Shift Leader, Newcastle upon Tyne

Client:

One Stop

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

62c14b3003ef

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

One Stop • Lemington, Newcastle upon Tyne • Apply by 14-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

You will have a great understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making decisions that benefit customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
• Supporting the Store Manager in co-ordinating seasonal, community, and charity events, creating an inclusive atmosphere
• Ensuring the store is always clean, tidy, and well-presented
• Prioritising the replenishment of products important to customers
• Making sure point of sale and shelf labels reflect standards
• Taking immediate action for overcharges and preventing reoccurrence
• Managing queues proactively to ensure a positive shopping experience
• Co-ordinating colleagues’ priorities and breaks around trade patterns
• Being knowledgeable about the store and implementing improvements
• Following health and safety routines and ensuring colleagues do the same
• Delivering effective communication to the team
• Sharing ideas to simplify operations with the Store Manager
• Always prioritising the customer and resolving queries to leave them satisfied
• Adjusting service to meet individual customer needs
• Recognising colleagues providing great service
• Removing obstacles to excellent service
• Resolving colleague queries or escalating as needed
• Ensuring appropriate staffing, covering shifts for absences
• Being a recognised Keyholder and attending alarm call outs as necessary
• Monitoring and acting on internal communications
• Balancing service and replenishment tasks
• Supporting the Store Manager in managing staff absence and conducting return-to-work interviews
• Building relationships with Area Managers & People Partners, escalating issues promptly, seeking coaching opportunities
• If the store has a Post Office Local: Your duties include managing daily operations of the Post Office, requiring a background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing over 10,500 colleagues. Most stores are open 7 days a week from 7am to 10pm, offering a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centres in Brownhills, Nursling, and Wakefield.

We are located throughout England and Wales, with a store near you.

Please Note

We only recruit individuals who are above the school leaver’s age, which varies by country. Check your local school leaver’s age for eligibility.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans, Colleague Deals, and exclusive savings
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job share, and shift patterns