One Stop - Shift Leader

TN United Kingdom; Doncaster; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading retail convenience business as a Shift Leader, where you will manage daily store operations and lead a team to ensure excellent customer service. You’ll be responsible for coordinating shifts, maintaining store standards, and enhancing the shopping experience. This role offers a dynamic work environment with opportunities for growth and development.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care

Discounts at Tesco Pharmacy

Annual leave increases with service length

Retirement Savings Plan

Private Medical Insurance

Qualifications

• Strong understanding of store performance and ability to implement improvements.
• Experience in retail management and team coordination.

Responsibilities

• Manage store activities and coordinate team shifts.
• Ensure a clean, well-stocked store that exceeds customer expectations.
• Resolve customer queries promptly.

Skills

Leadership

Customer Service

Job description

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One Stop • 18 Everingham Road, Cantley • Apply by 24-May-2025

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by managing duty shifts, coordinating a team to ensure a clean, well-stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will continually seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in implementing practical improvements through a hands-on approach.

With your leadership, your store will always be a safe place to work and shop.

You will be Responsible For

1. Coordinating the team to provide the easiest shopping trip in the community.
2. Opening and closing the store, completing duty cover, and making decisions that benefit customers, colleagues, and safety.
3. Acting as the go-to person for colleagues in the absence of the Store Manager for daily operational queries.
4. Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere.
5. Ensuring the store is clean, tidy, and well-presented.
6. Prioritizing the replenishment of products important to customers.
7. Ensuring point of sale and shelf labels reflect the desired standards.
8. Addressing overcharges immediately and preventing reoccurrences.
9. Managing queues proactively to deliver a great shopping experience.
10. Coordinating colleagues' tasks, ensuring they meet daily priorities and take breaks appropriately.
11. Being knowledgeable about the store and coordinating efforts to make improvements.
12. Following health and safety routines and ensuring colleagues do the same.
13. Communicating effectively with the team and keeping them informed.
14. Seeking ways to simplify operations and sharing ideas with the Store Manager.
15. Always prioritizing the customer and tailoring service to meet their needs.
16. Resolving customer queries promptly and leaving them satisfied.
17. Adjusting service delivery to meet individual customer needs.
18. Recognizing colleagues who provide excellent service.
19. Identifying and removing obstacles to delivering great service.
20. Resolving colleagues’ queries in the absence of the Store Manager or escalating as needed.
21. Ensuring appropriate staffing levels, covering shifts as necessary.
22. Being a Keyholder responsible for store security, including attending alarm call-outs.
23. Monitoring and acting on internal communications promptly.
24. Feeding back operational issues to the Store Manager and managing customer and operational needs during shifts.
25. Balancing time between service and replenishment areas.
26. Supporting the Store Manager in managing staff absence and conducting return-to-work interviews.
27. Building relationships with Area Managers and People Partners, seeking support and coaching as needed.
28. If the store has a Post Office Local, your duties will include managing daily operations of the Post Office, which requires passing a financial and criminal conviction background check. Failure to pass these checks will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including free cash machines, Post Office services, parcel shops, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

As a subsidiary of Tesco, acquired in 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centers in Brownhills, Nursling, and Wakefield.

With stores throughout England and Wales, there’s likely a One Stop near you.

Important Notes

One Stop recruits individuals who are above the school leaver’s age. Please check your local school leaver’s age requirements.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)*
• 20% discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including colleague deals for friends and family
• 20% off car, pet, and home insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts at various retailers, entertainment, gyms, and more
• Save as you earn scheme (annual invitation)*
• WeCare support services, including online GP, mental health support, and more at no cost
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options, including part-time, job shares, and more