One Stop - Shift Leader

TN United Kingdom; Blyth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic retail environment as a Shift Leader, where your leadership will shape the customer experience. In this role, you will manage store operations, ensuring a clean and welcoming atmosphere while leading a dedicated team. Your focus on customer satisfaction and operational excellence will drive the store's success. With a commitment to community values and employee well-being, this position offers a rewarding opportunity to make a real impact in your community. If you are passionate about retail and ready to take on a leadership role, this is the perfect opportunity for you.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care

Discounts at Tesco Pharmacy

Discounted Simply Health cash plan

WeCare support services

Flexible working options

Qualifications

• Experience in retail management or supervisory roles.
• Strong leadership and communication skills.

Responsibilities

• Coordinate store activities and manage shifts effectively.
• Ensure a clean and safe shopping environment.
• Deliver excellent customer service and resolve queries.

Skills

Team Coordination

Customer Service

Store Operations Management

Health and Safety Compliance

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop • One Stop Blyth Northumberland • Apply by 16-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

You will have a great understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

Work abroad

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making decisions that benefit customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager in coordinating seasonal, community, and charity events, creating an inclusive atmosphere
• Ensuring the store is clean, tidy, and well-presented
• Prioritising the replenishment of products important to our customers
• Ensuring point of sale and shelf edge labels are accurate
• Taking immediate action for overcharges and preventing reoccurrence
• Managing queues proactively to ensure a great shopping experience
• Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
• Being knowledgeable about the store and leading improvements
• Following health and safety routines and ensuring colleagues do the same
• Delivering team communication and keeping staff informed
• Sharing ideas to simplify operations with the Store Manager
• Always prioritising the customer and personalising service to meet their needs
• Resolving customer queries promptly and leaving them satisfied
• Recognising colleagues who deliver great service
• Removing obstacles to excellent service
• Resolving colleague queries in the absence of the Store Manager or escalating as needed
• Ensuring appropriate staffing and managing short-term absences
• Being a Keyholder responsible for store security and attending alarm calls
• Monitoring and acting on internal communications
• Balancing service and replenishment duties
• Supporting Store Manager in managing staff absence and conducting return-to-work interviews
• Building relationships with Area Managers & People Partners, escalating issues and seeking coaching opportunities
• If the store has a Post Office Local, duties include managing daily operations of the post office, requiring background checks for financial and criminal records, which must be passed to proceed with the role.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.

Most stores are open daily from 7am to 10pm, offering a range of fresh and chilled foods, household essentials, snacks, treats, and beverages, including alcohol. Many stores provide additional services like free cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, Costa Coffee, and Tango Ice Blast.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield. Our stores are located throughout England and Wales.

Please Note

We only recruit individuals who are above the school leaver’s age for their country. Please check your local school leaver age.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services including 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, and staggered shifts