One Stop - Shift Leader

TN United Kingdom; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to join their team in a dynamic retail environment. This role is vital in ensuring that the store operates smoothly and meets customer expectations. As a Shift Leader, you will take charge of daily operations, coordinate team efforts, and maintain a safe and welcoming environment for both customers and staff. Your leadership will directly impact the store's performance and community engagement. If you're passionate about customer service and team management, this is the perfect opportunity to make a difference in a thriving retail setting.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance and health services

Access to various discounts and savings schemes

Annual leave

Pension

Life assurance

Flexible working arrangements

Qualifications

• Strong understanding of store performance and customer service.
• Ability to manage a team and coordinate daily operations.

Responsibilities

• Coordinating team activities to enhance customer experience.
• Managing store operations and ensuring safety compliance.
• Supporting the Store Manager in various tasks and events.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Communication Skills

Education

High School Diploma

Job description

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One Stop - Shift Leader, Bradwell Common

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Client:

One Stop

Location:

Bradwell Common, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fba993af94b5

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

One Stop • Bradwell Common • Apply by 19-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager in coordinating seasonal, community, and charity events
• Ensuring the store is clean, tidy, and well presented
• Prioritising the replenishment of key products
• Ensuring point of sale and shelf labels are accurate
• Addressing overcharges immediately and preventing reoccurrence
• Managing queues proactively to enhance customer experience
• Coordinating colleagues to meet daily priorities and manage breaks appropriately
• Being knowledgeable about store operations and implementing improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team
• Suggesting operational improvements to the Store Manager
• Always putting the customer first and resolving queries with a positive attitude
• Adjusting service to meet individual customer needs
• Recognising colleagues who deliver great service
• Removing obstacles to excellent service
• Resolving colleague queries or escalating as needed
• Ensuring appropriate staffing levels and managing shift cover
• Being a Keyholder and attending alarm call outs for safety
• Monitoring internal communications and ensuring messages are acted upon
• Balancing service and replenishment tasks
• Supporting absence management and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners, escalating issues promptly
• If the store has a Post Office Local, duties include managing day-to-day operations of the post office, including passing background checks for criminal and financial history. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions like Costa Coffee.

Part of Tesco since 2003, our stores are supported from three distribution centres. We aim to serve local communities with convenience and quality.

Please Note: We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Colleague Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on selected weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance and health services
• Access to various discounts, savings schemes, and support services
• Annual leave, pension, life assurance, and optional benefits like car allowance and private medical insurance
• Flexible working arrangements to suit individual needs