One Stop - Shift Leader

TN United Kingdom; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to join their team in a fast-paced retail environment. In this role, you will take charge of store activities, ensuring a clean and well-stocked store while delivering exceptional customer service. Your leadership will guide a dedicated team, fostering an inclusive atmosphere and driving operational improvements. With a focus on safety and customer satisfaction, you will play a crucial role in enhancing the shopping experience. If you're passionate about retail and ready to make a difference, this opportunity is perfect for you.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Discounted cash plans

Save as you earn scheme

Flexible working arrangements

Qualifications

• Experience in retail management and team coordination.
• Strong understanding of customer service principles.

Responsibilities

• Coordinate team for a seamless shopping experience.
• Manage store operations in the absence of Store Manager.
• Ensure store cleanliness and product availability.

Skills

Team Coordination

Customer Service

Store Management

Health and Safety Compliance

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop • Southampton • Apply by 01-Jun-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in implementing practical improvements by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Coordinating the team to deliver a seamless shopping experience for the community.
2. Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety.
3. Serving as the go-to person for colleagues in the absence of the Store Manager for daily operational queries.
4. Supporting the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere.
5. Ensuring the store is clean, tidy, and well-presented at all times.
6. Prioritizing the replenishment of products important to our customers.
7. Making sure point of sale and shelf edge labels are accurate and reflect high standards.
8. Addressing overcharges immediately and preventing reoccurrence.
9. Managing queues proactively to ensure a positive shopping experience.
10. Coordinating colleagues to meet daily priorities and manage breaks around trade patterns.
11. Being knowledgeable about store operations and leading practical improvements.
12. Following health and safety routines and ensuring colleagues do the same.
13. Communicating effectively with the team to keep everyone informed.
14. Identifying ways to simplify operations and sharing ideas with the Store Manager.
15. Always putting the customer first and tailoring service to meet their needs.
16. Resolving customer queries promptly and with a positive attitude.
17. Recognizing colleagues who deliver excellent service.
18. Removing obstacles that hinder delivering great service.
19. Resolving colleague queries in the absence of the Store Manager or escalating as needed.
20. Ensuring appropriate staffing levels, covering shifts due to short-term absences or sickness.
21. Being a Keyholder responsible for store security, including attending alarm call outs.
22. Monitoring and acting on internal communications promptly.
23. Feeding back store issues to the Store Manager and coordinating responses.
24. Balancing service and replenishment duties effectively.
25. Supporting the Store Manager in managing staff absences and conducting return-to-work interviews.
26. Building relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities.
27. If the store has a Post Office Local, your duties will include managing daily operations of the post office, requiring passing a background check for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, from 7 am to 10 pm, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, Costa Coffee, and more.

As a Tesco subsidiary, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please check your local school leaver age.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and exclusive savings with various retailers
• Save as you earn scheme
• WeCare support services at no cost
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working arrangements