One Stop - Shift Leader

TN United Kingdom; Bedford; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated Shift Leader to join their dynamic team at One Stop. In this fast-paced retail environment, you will take charge of store operations, ensuring a clean and well-stocked store that exceeds customer expectations. You will lead a team, deliver exceptional customer service, and implement improvements to enhance store performance. This role offers a unique opportunity to make a difference in your community while enjoying a range of attractive benefits, including discounts and flexible working options. If you are passionate about retail and customer service, this position is perfect for you.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Discounted Simply Health cash plan

WeCare support services

Flexible working options

Qualifications

• Experience in retail management or team leadership.
• Strong customer service focus with a positive attitude.

Responsibilities

• Coordinate team activities to ensure a smooth shopping experience.
• Manage store operations, including opening and closing duties.
• Support the Store Manager in community and charity events.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Education

High School Diploma

Management Training

Job description

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One Stop • 2921 Bedford • Apply by 11-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Coordinate the team to deliver the easiest shopping trip in the community.
2. Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety.
3. Be the go-to person for colleagues in the absence of the Store Manager for operational queries.
4. Support the Store Manager in coordinating seasonal, community, and charity events, creating an inclusive atmosphere.
5. Ensure the store is clean, tidy, and well presented.
6. Prioritize replenishment of products important to customers.
7. Ensure point of sale and shelf edge labels are accurate and reflect quality standards.
8. Take immediate action for overcharges and prevent reoccurrences.
9. Proactively manage queues to deliver a great shopping experience.
10. Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns.
11. Be knowledgeable about your store and coordinate efforts to implement improvements.
12. Follow health and safety routines and ensure colleagues do the same.
13. Deliver effective communication to the team and keep them informed.
14. Seek ways to simplify operations and share ideas with your Store Manager.
15. Always prioritize the customer and tailor service to meet their needs.
16. Be available to resolve customer queries with a positive attitude.
17. Adjust service delivery to meet individual customer needs.
18. Recognize and celebrate colleagues providing excellent service.
19. Identify and help remove obstacles to delivering great service.
20. Resolve colleague queries in the absence of the Store Manager or escalate as needed.
21. Ensure appropriate staffing, react to short-term absences, and find shift cover.
22. Act as a Keyholder, attending alarm call-outs to ensure store safety and security.
23. Monitor and act on internal communications, keeping colleagues informed.
24. Coordinate efforts to meet customer and operational needs, reporting issues to the Store Manager.
25. Balance your time across service and replenishment areas.
26. Support the Store Manager in managing staff absence and conducting return-to-work interviews.
27. Build relationships with your Area Manager & People Partner, seeking advice and coaching opportunities.
28. If the store has a Post Office Local, your duties include managing the post office operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7 am to 10 pm, offering a range of fresh and chilled foods, essentials, meal deals, frozen foods, household items, snacks, treats, and beverages including alcohol.

Many stores also offer additional services like free ATMs, Post Office, Evri Parcelshop, PayPoint, lottery, Costa Coffee, and Tango Ice Blast.

Founded in 2003, One Stop is a Tesco subsidiary, operating independently from our Head Office in Brownhills, Walsall, and serviced from three distribution centers.

With locations throughout England and Wales, there’s likely a store near you.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please check local guidelines.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including Colleague Deals for friends & family
• 20% off insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals with various retailers, leisure, gyms, and more
• Annual Save As You Earn scheme*
• WeCare support services, including online GP, mental health, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit individual needs