One Stop - Customer Service Assistant

One Stop; Towcester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant to contribute to a dynamic retail team. You will ensure excellent service through customer engagement, maintain store standards, and support various store activities. Flexible working arrangements are available to accommodate diverse needs. Join a company that values inclusivity and community.

Benefits

Colleague discounts

Retirement savings

Private medical insurance (if applicable)

Flexible working options

Qualifications

• Ability to serve customers with passion and pride.
• Willingness to participate in community events.
• Knowledge of safety procedures and compliance.

Responsibilities

• Provide excellent customer service and support.
• Maintain a clean and organized store environment.
• Follow safety and compliance training rigorously.

Skills

Customer service

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, operating the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for others, approaching retirement, or other life circumstances. Discuss your preferences with us during your application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, Parcelshop, bill payments, lottery, and vending solutions like Costa Coffee.

Part of Tesco since 2003, our stores are supported from three distribution centers in Brownhills, Nursling, and Wakefield. We are committed to inclusivity and accessibility in our recruitment process.

Benefits include:

• Colleague discounts (e.g., 10% in-store, 10-15% Tesco & Tesco Cafe, discounts on clothing, insurance, health services, and more)
• Retirement savings, life assurance, private medical insurance (if applicable), and flexible working options