One Stop - Customer Service Assistant

One Stop; Kettering; On-site; GBP 22,000 - 27,000; Full time

Job summary

One Stop recherche un/e Customer Service Assistant pour rejoindre son équipe à Kettering. Le candidat idéal travaillera dans un environnement de vente au détail dynamique, fournissant un excellent service client, en maintenant les standards du magasin, et en gérant les opérations quotidiennes. Ce rôle est essentiel pour offrir une expérience client exceptionnelle et contribuer à la performance du magasin.

Benefits

10% discount at One Stop

Discounts at Tesco & Tesco Cafe

20% off F&F Clothing

Discounted eye care through Vision Express

Annual leave increases with service length

Life Assurance

Flexible working options

Qualifications

• Expérience dans un environnement de vente au détail souhaitée.
• Capacité à gérer des situations stressantes.
• Engagement à suivre les procédures de sécurité.

Responsibilities

• Servir les clients avec passion et fierté.
• Maintenir un environnement de magasin propre et organisé.
• Gérer les opérations quotidiennes du magasin, y compris un bureau de poste local si applicable.

Skills

Service client

Gestion du temps

Travail d'équipe

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities include:

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of shifts.
• Following security procedures and wearing safety equipment as available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and compliance.

If your store has a Post Office Local, duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your life circumstances, whether you're starting your career, caring for others, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

We are committed to inclusivity and accessible recruitment, having achieved Disability Leader Level 3 accreditation. For support details, please click here.

Please Note

Applicants must be above school leaver age. For more information, click here.

Benefits include:

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive colleague deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts on Tesco Pharmacy services
• Access to various retail discounts, days out, gyms, and more
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options to suit your needs