One Stop - Customer Service Assistant

One Stop; Rugby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store operator is seeking a Customer Service Assistant to support daily store operations at One Stop. The ideal candidate will excel in providing excellent customer service, ensuring a welcoming environment, and maintaining store standards while having flexible work arrangements available.

Benefits

10% discount at One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

WeCare support services

Increasing annual leave with service

Retirement Savings Plan

Life Assurance

Flexible working options

Qualifications

• Strong customer service skills, passion for serving customers.
• Ability to work in a fast-paced retail environment.
• Flexibility in working hours and responsibilities.

Responsibilities

• Provide excellent customer service and support store operations.
• Stock shelves, process payments, and maintain store appearance.
• Respond to customer inquiries and ensure safe shopping practices.

Skills

Customer Service

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, for stores with a Post Office Local, duties include managing daily operations and passing background checks for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during application, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat each other well

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and more.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and service stores from three distribution centers.

We are proud to be a Disability Leader Level 3 and committed to an accessible recruitment process. For support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Access to exclusive savings through colleagues' deals and discounts
• Save as you earn scheme
• WeCare support services, including online GP, mental health, and well-being programs
• Increasing annual leave with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, and staggered shifts