One Stop - Customer Service Assistant

One Stop; Nuneaton; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a dedicated Customer Service Assistant to join their team in Nuneaton. This role involves providing exceptional customer service, managing day-to-day store operations, and contributing to a positive shopping experience. With flexible working arrangements and a strong focus on community, this position is integral to maintaining store standards and enhancing customer satisfaction.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

Discounted eye care and health checks

Qualifications

• Passion for customer service and ability to serve customers with pride.
• Knowledgeable about store performance and aware of safety protocols.
• Ability to work in a flexible and fast-paced retail environment.

Responsibilities

• Provide excellent customer service and stock shelves.
• Process payments and maintain store appearance.
• Encourage customer feedback and respond to assistance calls.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, for stores with a Post Office Local, duties include daily operations of the post office, requiring passing a background check. If checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centres and aim to serve local communities with convenience and care.

We are an accredited Disability Leader Level 3 and committed to an inclusive, accessible recruitment process. For support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s age, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance at Tesco Bank
• Discounted eye care and health checks
• Access to various discounts and savings schemes