One Stop - Customer Service Assistant

One Stop; Evesham; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join its Evesham store. In this role, you will deliver top-notch service while managing store operations, ensuring customer satisfaction through effective feedback and guidance. The position supports flexible working arrangements and is part of a team dedicated to making customers feel welcome in a fast-paced retail environment.

Benefits

Discounts on products

Flexible working arrangements

Insurance options

Accessibility support

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in fast-paced environments.
• Knowledge of store operations is a plus.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves.
• Ensure safety by following procedures and policies.

Skills

Customer service

Teamwork

Communication

Job description

One Stop • 0394 Evesham • Apply by 30-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through completing the ‘Have Your Say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally running shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If the store has a Post Office Local, duties will include managing daily operations of the Post Office, requiring a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for someone, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions like Costa Coffee.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility & Benefits

We are a Disability Leader Level 3 accredited employer, committed to inclusive recruitment. Benefits include discounts, savings schemes, insurance, flexible working, and support services.