One Stop - Customer Service Assistant

Tesco; Stourbridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading convenience store chain. In this role, you will engage with customers, ensuring their needs are met while maintaining a vibrant store environment. You will be responsible for providing exceptional service, stocking shelves, and handling transactions, all while promoting a culture of safety and inclusivity. This position offers flexible working arrangements and numerous benefits, including discounts and health support services. If you are passionate about customer service and enjoy working in a collaborative team, this opportunity is perfect for you.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care

Discounts at Tesco Pharmacy

Annual leave increases with service length

Retirement Savings Plan

Life Assurance

Flexible working options

WeCare support services

Qualifications

• Strong customer service skills to enhance customer experience.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments efficiently.
• Encourage customer feedback and ensure safety compliance.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

One Stop • onestop swan lane stourbridge • Apply by 07-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety in all tasks.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance, your role, and collective goals to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of a Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, duties include the operation of the Post Office, requiring background checks for financial and criminal records, with job offer withdrawal if checks fail.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

Acquired by Tesco in 2003, we operate independently from our Head Office in Brownhills, Walsall, and service stores from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be a Level 3 Disability Leader and committed to an inclusive recruitment process. For accessibility support, please click here.

Note

We only recruit individuals who have passed the school leaver’s age. Please check the school leaver’s age for your country here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services including a 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options like part-time, job shares, phased retirement, and more