One Stop - Customer Service Assistant

TN United Kingdom; Dudley; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading retail store. This role offers the chance to engage with customers daily, ensuring they receive exceptional service while contributing to a positive store atmosphere. Embrace the opportunity to work flexibly, participate in community events, and be part of a company that values diversity and inclusion. With a commitment to sustainability and community service, this position allows you to make a meaningful impact while enjoying a vibrant work environment. If you are passionate about customer service and teamwork, this is the perfect opportunity for you!

Benefits

Flexible Working Arrangements

Employee Discounts

Diversity and Inclusion Initiatives

Qualifications

• Experience in a retail or customer service environment is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments efficiently.
• Ensure safety procedures are followed at all times.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Dudley

Client: Tesco

Location: Dudley, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 214c5ae9b061

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing natural service.
• Encourage customer feedback through surveys.
• Work across store areas including online, tills, replenishment, vending, and stock routines.
• Ensure safety procedures are followed.
• Participate in seasonal, community, and charity events to create an inclusive atmosphere.
• Understand store performance and contribute to profitability.
• Follow policies, live values, and make everyone feel welcome.
• Accurately clock in and out for shifts.
• Follow security procedures and wear safety equipment.
• Follow the 'think 25' policy for age-restricted products.
• Respond quickly to assistance calls and explain actions to customers.
• Maintain a clean, tidy, and organized store environment.
• Potentially run shifts in the absence of supervisors.
• If applicable, operate the Post Office and pass background checks.

Flexible Working: We support flexible working arrangements to suit individual needs, including part-time, job shares, and more.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office and vending solutions.

We are part of Tesco, committed to diversity and inclusion, and offer various colleague benefits and flexible working options.

Our vision is to be every customer's favorite way to shop, acting responsibly and sustainably. We celebrate diversity and are committed to an inclusive workplace where everyone can be themselves.