One Stop - Customer Service Assistant

TN United Kingdom; Ludlow; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to join their team in Ludlow. This role involves engaging with customers, understanding their needs, and ensuring a pleasant shopping experience. You will be part of a community-focused team, contributing to local initiatives and providing excellent service. The company values diversity and offers a range of benefits, including discounts and flexible working options. If you're passionate about customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% Discount at Tesco Mobile

Discounted Eye Care

Driving Lesson Discount

Annual Leave Increases

Flexible Working Options

Life Assurance

Retirement Savings Plan

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Ability to work as part of a team and engage with customers.

Responsibilities

• Greet and welcome customers warmly.
• Assist customers in finding products and services.
• Maintain store appearance and stock levels.

Skills

Customer Service Skills

Teamwork

Product Knowledge

Punctuality

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Ludlow

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Client:

Tesco

Location:

Ludlow, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e780d016e37f

Job Views:

15

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

About the role

At One Stop Stores, we aim to serve local shoppers a little better every day. Being part of the local community helps us achieve this, and our store colleagues bring this to life.

In this role, you will greet and welcome our customers warmly, engage with them to find out their shopping needs, sell the right products, and make their shopping experience enjoyable.

You will need to have excellent customer service skills, be a team player, and ensure the store is always looking great, stocked with the right products, and offering fantastic services.

You will need

• Greet each customer with a warm and friendly welcome
• Listen to and talk with customers to find out their needs
• Ensure customers find everything they want
• Be passionate and knowledgeable about our products and services
• Be punctual, smartly dressed, and ready to serve
• Think 25 when serving age-restricted products
• Work as part of a team to complete store duties
• If applicable, complete a criminal record check for post office duties

What’s in it for you

We value our colleagues and offer the following benefits:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Driving Lesson Discount through RED
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and wellness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Flexible working options

Note: One Stop is a subsidiary of Tesco; benefits may differ.

We reserve the right to withdraw the vacancy before the closing date if a suitable candidate is found. We encourage early application.

What you will get from this role

Our Customer Service Assistant roles support our customers and communities and are very rewarding.

Community Involvement

We are committed to community engagement through fundraising, charity support, and food donations, having raised over £10.4 million in 10 years and donating 1.6 million food bank meals since 2015.

Working here allows you to participate in community support activities, from fundraising to volunteering.

Diversity & Inclusion at One Stop

We celebrate diversity and promote an inclusive workplace. Our colleague networks support various communities, including Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity, and Women’s networks.

We are a Disability Confident employer, ensuring non-discrimination and support for all.

We foster a learning culture with opportunities for personal and professional development, including apprenticeships and internal programs like ‘Options’.

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

Please Note

We only recruit individuals who have passed the school leaver’s age. Please check the school leaver’s age for your country.