One Stop - Customer Service Assistant

TN United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Assistants to enhance the shopping experience for local customers. This role involves greeting customers, understanding their needs, and ensuring a welcoming environment. With a focus on community involvement and diversity, this position offers opportunities for personal and professional growth. Enjoy a range of benefits, including discounts at partner stores, flexible working arrangements, and a supportive workplace culture. Join a team dedicated to serving the community and making every shopping experience memorable.

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

Discounted eye care

Driving Lesson Discount

WeCare support services

Annual leave increases with service length

Retirement Savings Plan

Life Assurance

Flexible working arrangements

Qualifications

• Excellent customer service skills are essential.
• Ability to work as part of a team and maintain store appearance.

Responsibilities

• Greet and welcome customers warmly.
• Assist customers in finding products and understanding their needs.
• Ensure the store is well-stocked and presentable.

Skills

Customer Service Skills

Teamwork

Communication

Punctuality

Job description

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Client:

Tesco

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

dae0238169b9

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About the role

At One Stop Stores, we aim to serve local shoppers a little better every day. Being part of the local community helps us achieve this, and our store colleagues bring this to life.

In this role, you will greet and welcome customers warmly, engage with them to understand their shopping needs, sell the right products, and ensure they have a great shopping experience.

You will need to have excellent customer service skills, be a team player, keep the store looking great, and ensure the right products are on the shelves with excellent services on offer.

You will need

As part of the One Stop & Tesco family, you should:

• Greet each customer with a warm and friendly welcome
• Listen and talk with customers to understand their needs
• Assist customers in finding everything they want
• Be passionate and knowledgeable about our products and services
• Be punctual, smartly dressed, and ready to serve
• Think 25 when serving age-restricted products
• Work as part of a team to complete store duties
• If applicable, complete a criminal record check for post office duties

What’s in it for you

We value our colleagues and offer the following benefits:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Driving Lesson Discount through RED
• Exclusive Colleague Deals and Discounts with various retailers and activities
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Flexible working arrangements

Note: Benefits may differ between One Stop and Tesco, as One Stop is a subsidiary operated separately.

One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found. We encourage early application.

What you will get from this role

Customer Service Assistant roles support our customers and communities and can be very rewarding.

Community Involvement

We are committed to embedding our stores and colleagues within local communities through fundraising, food donation programs, and community support activities.

Diversity & Inclusion at One Stop

We celebrate diversity and are committed to an inclusive workplace. Our colleague networks support a respectful environment and include Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity, and Women’s networks.

We are a Disability Confident employer, ensuring fair treatment and support for all colleagues.

We promote a learning culture with opportunities for personal and professional development, including apprenticeships and internal programs.

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience food, household essentials, and additional store services like Post Office, PayPoint, lottery, and vending solutions.

Please Note

We only recruit individuals who have passed the school leaver’s age. Please check the school leaver’s age for your country.