One Stop - Customer Service Assistant

Tesco; Dudley; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking retail convenience business as a Customer Service Assistant, where your role is pivotal in delivering exceptional service and maintaining a welcoming store environment. You'll engage with customers, assist with their needs, and ensure a smooth shopping experience. This position offers flexibility and a supportive atmosphere, making it ideal for those looking to balance work with personal commitments. With numerous benefits including discounts and a commitment to inclusivity, this role is perfect for anyone eager to make a positive impact in their community.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted eye care

Discounts at Tesco Pharmacy

Discounted Simply Health cash plan

Exclusive savings through Colleague Deals

Annual leave increases with service length

Qualifications

• Excellent customer service skills with a passion for helping others.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide exceptional customer service and maintain store appearance.
• Assist with stock replenishment and process payments efficiently.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Applying training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance, your role, and what we need to do together to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to keep yourself, others, and the store safe and legal.
• If applicable, for stores with a Post Office Local, duties will include daily operations of the post office, requiring passing a background check for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We understand that life looks different for everyone. At One Stop, we welcome discussions about flexible working arrangements. Whether you are starting your career, caring for family, nearing retirement, or adapting to other life changes, talk to us about how we can support you.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.

Our stores are open seven days a week from 7am to 10pm, offering a range of fresh and chilled foods, essentials, meal deals, frozen foods, household items, snacks, treats, and beverages. Many stores also offer additional services such as cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and serve our stores from three distribution centres in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive, accessible recruitment process. For more information on accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. To find out the school leaver's age for your country, please click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, phased retirement, and more