One Stop - Customer Service Assistant

One Stop; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join One Stop as a Customer Service Assistant where you'll provide outstanding customer service in a fast-paced retail environment. This role involves stocking shelves, processing payments, and maintaining store appearance. The position offers flexible working arrangements to suit various lifestyles and comes with employee discounts at One Stop and Tesco.

Benefits

10% discount at One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off car, pet, and home insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

WeCare support services

Flexible working options

Qualifications

• Must be above school leaver age.
• Ability to provide natural service and actively engage customers.

Responsibilities

• Provide excellent customer service and process payments.
• Stocking shelves and assisting in keeping the store organized.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Higher Blackley • Apply by 01-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out for proper payment.
• Maintaining safety by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining your actions to customers.
• Keeping the store tidy and organized, ensuring aisles are clear.
• Potentially managing shifts in the absence of managers.
• Following all training to keep everyone safe and compliant.

If the store has a Post Office Local, duties will include post office operations, requiring passing a background check. If checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements to accommodate different life situations and career stages. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions, and are open seven days a week from 7am to 10pm.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and service our stores from three distribution centers. We are committed to inclusivity and accessibility in our recruitment process.

Note

Applicants must be above school leaver age. For details, please refer to the relevant information for your country.

Colleague Benefits

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans with Simply Health
• Exclusive deals and discounts through our partner programs
• Annual savings scheme
• WeCare support services, including online GP, mental health support, and fitness programs
• Increasing annual leave with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, and shift patterns