One Stop - Customer Service Assistant

One Stop; Brighouse; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading retail store as a Customer Service Assistant, where you'll provide exceptional service, assist with daily operations, and maintain a clean shopping environment. This role is vital in fostering a customer-first culture while supporting operational efficiency within the store.

Benefits

10% Discount in One Stop

Discounts at Tesco & Tesco Cafe

20% Discount on F&F Clothing

WeCare support services

Flexible working options

Life Assurance

Annual leave increases with service

Qualifications

• Understand customer needs and provide excellent service.
• Promote customer feedback and ensure a safe environment.
• Participate in team initiatives to enhance store performance.

Responsibilities

• Assist customers and maintain store cleanliness and organization.
• Process payments and stock shelves efficiently.
• Handle safety checks and comply with legal regulations.

Skills

Customer Service

Teamwork

Safety Practices

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training received to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and using safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, for stores with a Post Office Local, duties include daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Evri Parcelshop, PayPoint, lottery, vending, and more.

As a Tesco subsidiary since 2003, we operate independently from Tesco's Head Office, with distribution centers in Brownhills, Nursling, and Wakefield. Our stores are located throughout England and Wales.

We are proud to be a Level 3 Disability Leader and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Cash plan, exclusive retailer discounts, and more
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shift patterns