One Stop - Customer Service Assistant

One Stop; Barrow-in-Furness; On-site; GBP 20,000 - 25,000; Full time

Job summary

Un leader dans le secteur de la vente au détail recherche un Assistant Service Client pour rejoindre son équipe. Le candidat idéal jouera un rôle clé dans les opérations quotidiennes en assurant un service client exceptionnel tout en maintenant l'ordre et la sécurité dans le magasin. Vous serez également impliqué dans divers aspects du fonctionnement du magasin, y compris l'approvisionnement et les caisses.

Benefits

10% de réduction chez One Stop

10% de réduction chez Tesco

20% de réduction sur les vêtements F&F chez Tesco

Soutien en santé mentale à travers WeCare

Options de travail flexible, y compris à temps partiel

Qualifications

• Expérience dans un environnement de vente au détail souhaitée.
• Capacité à travailler sous pression dans un environnement rapide.
• Engagement envers la sécurité et le respect des procédures.

Responsibilities

• Fournir un service client exceptionnel et aider à l'approvisionnement des rayons.
• Suivre les procédures de sécurité et de gestion des stocks.
• Gérer les interactions avec les clients sur les caisses et les services en magasin.

Skills

Service client

Communication

Travail d'équipe

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, for stores with a Post Office Local, duties include daily operations of the post office, which require passing a background check. If the check fails, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you're starting your career, caring, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions.

As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and serve our stores from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive and accessible recruitment process.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans with Simply Health
• Exclusive savings with Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shift patterns