One Stop - Customer Service Assistant

TN United Kingdom; Newark on Trent; On-site; GBP 20,000 - 24,000; Full time

Job summary

A forward-thinking company is seeking a Customer Service Assistant to join their dynamic team in Newark-on-Trent. This role offers the opportunity to engage with customers in a fast-paced retail environment, ensuring their needs are met while maintaining a welcoming store atmosphere. You will play a vital role in delivering exceptional service, managing stock, and contributing to community events. With a strong emphasis on teamwork and customer satisfaction, this position is perfect for individuals who thrive in a collaborative setting and are eager to make a difference in their local community.

Benefits

10% discount in One Stop

Additional Tesco and F&F discounts

Discounts on insurance and health checks

Flexible benefits including savings schemes

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and manage stock routines.
• Encourage customer feedback and ensure safety practices.

Skills

Customer Service

Communication Skills

Teamwork

Problem-Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Newark-on-Trent

Client: One Stop

Location: Newark-on-Trent, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

One Stop • Bowbridge Road Newark • Apply by 20-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to keep everyone safe and legal.
• If applicable, managing Post Office operations with necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, PayPoint, lottery, and vending solutions.

As a Tesco subsidiary, we operate from multiple distribution centers and aim to serve local communities effectively.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your country's school leaver age for eligibility.

Benefits

• 10% discount in One Stop
• Additional Tesco and F&F discounts
• Discounts on insurance, health checks, and more
• Flexible benefits including savings schemes, support services, and various flexible working options