One Stop - Customer Service Assistant

Tesco Hungary; Portsmouth; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join One Stop as a Customer Service Assistant, where you'll thrive in a dynamic retail environment. You'll be at the forefront of customer satisfaction, delivering service and maintaining store standards. This role offers opportunities to engage with the community, providing essential support while ensuring a welcoming atmosphere.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Access to WeCare support services

Increased annual leave with service

Life Assurance

Flexible working options

Qualifications

• Passion for serving customers and providing excellent service.
• Ability to work in a fast-paced environment.
• Flexibility to work across various store operations.

Responsibilities

• Provide excellent customer service and assist with store operations.
• Stock shelves and maintain store appearance.
• Respond to customer inquiries and maintain a safe environment.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Portsmouth • Apply by 30-Sep-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts to ensure accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.

If the store has a Post Office Local, responsibilities include managing daily operations and passing necessary background checks for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions. We are a subsidiary of Tesco, operating independently from our support center in Brownhills, Walsall.

We are committed to inclusivity and accessible recruitment, accredited as a Disability Leader Level 3. For accessibility support, please click here.

Please Note

Applicants must have passed the school leaver’s age. Check your country’s requirements here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% during certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy including health checks and flu jabs
• Discounted cash plans with Simply Health
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services including online GP, mental health, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shifts