One Stop - Customer Service Assistant

One Stop; Fareham; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant in Portchester, where you will ensure excellent service delivery in a fast-paced environment. Your role encompasses various responsibilities, including customer interaction and operational support, contributing to an inclusive shopping experience and store performance.

Benefits

Employee discounts

Flexible working arrangements

Health services

Insurance

Qualifications

• Previous experience in customer service is a plus.
• Ability to work in a fast-paced retail environment.
• Commitment to maintaining a tidy and safe store environment.

Responsibilities

• Serving customers and providing excellent service.
• Stocking shelves and processing payments.
• Maintaining store cleanliness and organization.

Skills

Customer Service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Portchester

Client: One Stop

Location: Portchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e6e649f2c712

Job Views: 11

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • Portchester • Apply by 13-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

You will help ensure that our store remains a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to work safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts’ start and end for accurate pay.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of supervisors.
• Following all training to ensure safety and legality.
• If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, vending, and more.

Part of Tesco since 2003, our stores are open 7 days a week, with hours from 7am to 10pm.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include employee discounts, insurance, health services, flexible working, and more.