One Stop - Customer Service Assistant

Tesco; Margate; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading convenience store as a Customer Service Assistant, where you will provide exceptional service in a dynamic retail environment. Your role will involve assisting customers, maintaining store standards, and contributing to a positive shopping experience. Enjoy flexible working arrangements and various colleague benefits, including discounts and support services.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Annual Save as You Earn scheme

WeCare support services

Retirement Savings Plan

Qualifications

• Passion for serving customers and providing great service.
• Ability to work across various store areas.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store environment.
• Follow safety procedures and policies.

Skills

Customer Service

Teamwork

Communication

Job description

About the role

Whats in it for you?

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training received to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance, your role, and how to contribute to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and using safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of supervisors.
• Following all training to ensure safety and legality.

If this store has a Post Office Local, your duties will include the operation of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive, accessible recruitment process. More information on support available can be found here.

Please Note

We only recruit individuals who have passed the school leaver’s age. Details can be found here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on every 4-week pay weekend) *
• 20% discount on F&F Clothing in Tesco Stores *
• 10% at Tesco Mobile, including shared deals
• 20% off insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted health plans
• Exclusive deals and discounts with various retailers and services
• Annual Save as You Earn scheme *
• WeCare support services, including 24/7 GP, mental health support, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options suited to individual needs