One Stop - Customer Service Assistant

TN United Kingdom; Grays; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant in a fast-paced retail environment. This role focuses on delivering exceptional customer service while ensuring the store remains welcoming and organized. You will engage with customers, manage daily operations, and contribute to community events, all while adhering to safety protocols. With a commitment to flexibility and teamwork, this position offers a chance to make a positive impact in your community and grow within a supportive environment. Embrace the opportunity to serve customers and enhance their shopping experience every day.

Benefits

Employee Discounts

Health Services

Retirement Plans

Flexible Working Options

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver friendly service and assist customers with their needs.
• Maintain store cleanliness and organization.
• Participate in community events and contribute to store performance.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

As the customer is central to our operations, you will strive to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for all.

You will be Responsible For

1. Serving customers with passion and pride, delivering natural, friendly service.
2. Encouraging customer feedback via the ‘have your say’ survey.
3. Working across all store areas, including online, tills, replenishment, vending, and stock routines.
4. Practicing safety procedures learned during training.
5. Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
6. Understanding store performance and contributing to profit targets.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out accurately to ensure correct payment.
9. Following security procedures and wearing safety equipment.
10. Adhering to the ‘think 25’ policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions clearly to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially managing shifts in the absence of a Shift Leader or Store Manager.
14. Following all safety and legal training to ensure safety for all.

Note: If the store has a Post Office Local, duties will include managing daily operations of the post office, requiring a background check which must be passed to proceed with this role. Failure to pass may result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate your life circumstances. Discuss your needs with us during your application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About Us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and additional services like Post Office, PayPoint, lottery, and vending solutions.

As a Tesco subsidiary, we operate from three distribution centers and serve communities across England and Wales.

Additional Information

Applicants must have passed the school leaver’s age. We offer various colleague benefits, including discounts, health services, retirement plans, and flexible working options.