One Stop - Customer Service Assistant

TN United Kingdom; Ashford; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Assistant to join their vibrant team. In this role, you will thrive in a fast-paced retail environment, ensuring customers receive outstanding service while actively engaging with them to foster a welcoming atmosphere. Your responsibilities will range from stocking shelves to processing payments, all while adhering to safety and security protocols. This position not only offers the chance to contribute to the store's success but also provides opportunities for flexible working arrangements and a variety of employee benefits, making it an exciting opportunity for those passionate about customer service.

Benefits

Employee Discounts

Health Support

Pension Schemes

Flexible Working Options

Qualifications

• Experience in customer service roles is preferred.
• Ability to engage with customers and provide feedback.

Responsibilities

• Deliver excellent customer service and maintain store appearance.
• Assist in various store operations and follow safety procedures.
• Manage store shifts in the absence of senior staff.

Skills

Customer Service

Communication

Problem Solving

Job description

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same. Your responsibilities include providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will focus on delivering outstanding service by actively engaging with customers, encouraging feedback, and ensuring a safe, welcoming environment. Your role may also involve supporting store operations across various areas, participating in community events, and adhering to safety and security policies.

Responsibilities

• Serve customers with passion and pride, delivering natural, excellent service.
• Encourage customer feedback through surveys.
• Assist in all store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety procedures and participate in seasonal, community, and charity events.
• Understand store performance and contribute to profit delivery.
• Follow company policies, live our values, and create an inclusive atmosphere.
• Accurately clock in and out, follow security procedures, and wear safety equipment.
• Serve age-restricted products following the 'think 25' policy.
• Respond promptly to assistance calls and maintain a clean, organized store environment.
• Potentially manage store shifts in the absence of senior staff.
• If applicable, manage Post Office operations and pass necessary background checks.

Additional Information

We support flexible working arrangements to accommodate different life circumstances. Our core purpose is to serve our customers, communities, and the planet better every day. We value our colleagues and offer a range of benefits, including discounts, health support, pension schemes, and flexible working options.