One Stop - Customer Service Assistant

TN United Kingdom; Basildon; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company dedicated to serving local communities through exceptional customer service. As a Customer Service Assistant, you will play a vital role in creating a welcoming environment for shoppers. Your responsibilities will include greeting customers, assisting them with product inquiries, and ensuring a pleasant shopping experience. With a focus on teamwork and community involvement, this role offers a rewarding opportunity to contribute positively to your local area while enjoying various employee benefits. If you're passionate about customer service and eager to make a difference, this position is perfect for you.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Driving Lesson Discount through RED

Exclusive Deals and Discounts

Flexible working options

Qualifications

• Ability to greet and assist customers effectively.
• Strong communication skills and product knowledge.

Responsibilities

• Engage with customers to understand their shopping needs.
• Maintain store cleanliness and stock levels.

Skills

Customer Service

Teamwork

Communication

Product Knowledge

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Basildon

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Client:

Tesco

Location:

Basildon, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

66ea3fccdb3f

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About the role

At One Stop Stores, we aim to serve local shoppers better every day. Being part of the local community, our store colleagues bring this mission to life.

In this role, you will greet customers warmly, engage with them to understand their shopping needs, sell appropriate products, and ensure a great shopping experience.

You should also be a team player, keeping the store tidy, stocked, and offering excellent services.

You will need

To succeed, you should:

• Greet customers warmly
• Listen to customer needs
• Help customers find products
• Be passionate and knowledgeable about products and services
• Be punctual, smartly dressed, and ready to serve
• Think responsibly when selling age-restricted products
• Work as part of a team
• If applicable, complete a criminal record check for post office duties

What’s in it for you

We value our colleagues and offer benefits such as:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy
• Driving Lesson Discount through RED
• Exclusive Deals and Discounts with various retailers
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Flexible working options

Note: Benefits may differ between One Stop and Tesco as they are separate entities.

We may withdraw the vacancy early if a successful candidate is found.

What you will get from this role

Supporting customers and communities can be very rewarding.

Community Involvement

We are committed to community engagement through charity fundraising and food donations, having raised over £10.4 million and donating 1.6 million food bank meals in the last decade.

Working here allows involvement in charity activities and community support initiatives.

Diversity & Inclusion at One Stop

We celebrate diversity and are committed to an inclusive environment. Our colleague networks support various communities including Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity, and Women.

We are a Disability Confident employer, ensuring fair treatment and support for all colleagues.

We promote continuous learning through apprenticeships and internal development programs.

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services to local communities, including additional amenities like Post Office, Parcelshop, PayPoint, lottery, and vending solutions.

Please Note

We only recruit individuals who have passed the school leaver’s age. Please check the school leaver’s age for your country.