One Stop - Customer Service Assistant

TN United Kingdom; Margate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Margate is seeking a Customer Service Assistant to provide exceptional service in a dynamic retail environment. Responsibilities include assisting customers, stocking shelves, and ensuring store cleanliness. Flexible working arrangements are supported, and candidates will enjoy various benefits including employee discounts and health insurance.

Benefits

Employee discounts

Health and insurance benefits

Flexible working

Support services

Qualifications

• Experience in customer service and retail environments.
• Ability to work in a fast-paced environment.

Responsibilities

• Serving customers with passion and pride.
• Maintaining cleanliness and organization.
• Participating in community and charity events.

Skills

Customer-centric approach

Teamwork

Job description

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One Stop - Customer Service Assistant, Margate

Client: Tesco

Location: Margate, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 2fcdafcb014f

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. Your role involves providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance. You will actively seek ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for customers and colleagues.

Responsibilities include:

• Serving customers with passion and pride, encouraging feedback through surveys.
• Working across all store areas: online, tills, replenishment, vending, and stock routines.
• Practicing safety and following training.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living company values and following policies.
• Clocking in/out accurately.
• Following security procedures and safety equipment protocols.
• Serving age-restricted products following the 'think 25' policy.
• Responding to assistance calls and explaining actions to customers.
• Maintaining cleanliness and organization.
• Potentially managing shifts in absence of supervisors.
• Completing necessary background checks if involved with Post Office operations.

Flexible Working: We support flexible working arrangements to accommodate different life situations.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customer-centric approach
• Mutual respect
• Teamwork
• Simplifying processes

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. As a Tesco subsidiary, we focus on local community needs and inclusive employment practices.

Benefits include: employee discounts, health and insurance benefits, flexible working, and support services.

Note: Successful candidates must pass background checks for Post Office roles. We are committed to inclusive recruitment and accessibility support. For details, visit our website.