One Stop - Customer Service Assistant

Tesco; Ashford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant, where you will play a vital role in providing exceptional service in a dynamic retail environment. You will engage with customers, assist with their needs, and ensure the store remains a welcoming and safe space. This role offers you the chance to grow and develop your skills while being part of a team that values inclusivity and community engagement. With flexible working options and a commitment to employee well-being, this position is perfect for those who thrive in a fast-paced setting and enjoy making a difference in their community.

Benefits

Employee Discounts

Flexible Working Options

Medical Benefits

Insurance Benefits

Qualifications

• Experience in customer service roles, ideally in retail.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and assist customers with their needs.
• Maintain store appearance and stock shelves as needed.
• Participate in community and charity events.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

One Stop • Ashford, Kent • Apply by 13-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Knowing your customers and serving them with passion and pride, providing great natural service.
2. Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying the training received to ensure all work is done safely.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Being knowledgeable about store performance and understanding your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Ensuring accurate clocking in and out at the start and end of shifts.
9. Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. Following the think 25 policy when serving age-restricted products.
11. Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially running the shift in the absence of the Shift Leader and Store Manager.
14. Following all training to ensure safety and legality in the store.
15. If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We understand that everyone's circumstances are different. We welcome discussions about flexible working options to support your needs throughout the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

Accessibility and Benefits

We are committed to an inclusive recruitment process and are proud to be a Disability Leader Level 3. Our benefits include discounts, savings schemes, insurance, medical benefits, flexible working options, and support services.