One Stop - Customer Service Assistant

One Stop; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop is hiring a Customer Service Assistant in London to deliver excellent service in a fast-paced retail environment. Responsibilities include serving customers, maintaining store standards, and supporting overall operations. The ideal candidate will enjoy working with the public and will be committed to safety and quality service.

Benefits

Flexible working options

Discounts on products

Insurance and health services

Retirement plans

Community and charity event participation

Qualifications

• Passion for customer service and retail.
• Experience in fast-paced environments is a plus.
• Ability to work as part of a team.

Responsibilities

• Serve customers and process payments.
• Stock shelves and maintain store appearance.
• Implement safety procedures and guidelines.

Skills

Customer service

Safety training

Team collaboration

Job description

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One Stop - Customer Service Assistant, London

Client: One Stop

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f0ee01d6d632

Job Views: 18

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • Handsworth • Apply by 30-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, giving natural service.
• Encouraging customers to give feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety training and procedures.
• Participating in seasonal, community, and charity events.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy for age-restricted products.
• Responding quickly to assistance calls and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing Post Office operations, including background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, lottery, bill payments, and vending solutions. We are a subsidiary of Tesco, operating independently from our Support Centre in Brownhills, Walsall.

Please Note

We only recruit individuals who are above the school leaver’s age. Benefits include discounts, insurance, health services, retirement plans, and flexible working options.