One Stop - Customer Service Assistant

Tesco Hungary; Burley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant to join their store in Burley. You will be responsible for delivering excellent customer service, maintaining store appearance, and fulfilling various operational tasks. The position offers flexible working arrangements and various employee benefits, including discounts and a retirement savings plan.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% Discount at Tesco Mobile

20% off car, pet, and home insurance

Discounted health checks at Tesco Pharmacy

Annual leave increases with service

Life Assurance

Flexible working options

Qualifications

• Above school leaver age required.
• Background check may be required for Post Office duties.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves, process payments, and assist with safety procedures.
• Manage shifts in the absence of higher management.

Skills

Customer service

Communication

Teamwork

Time management

Problem-solving

Job description

One Stop • Burley Hills • Apply by 19-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to keep yourself, others, and the store safe and legal.

If this store has a Post Office Local, your duties will include the daily operations of the post office, requiring a background check. Failure to pass this check will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process to see how we can accommodate you.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we are committed to diversity and inclusion, holding Level 3 Disability Leader accreditation. For accessibility support, click here.

Please Note

Applicants must be above school leaver age. Details vary by country; click here for more information.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans and exclusive retailer deals
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options