One Stop - Customer Service Assistant

One Stop; Laverstock; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join One Stop as a Customer Service Assistant in Laverstock, where you’ll play an essential role in delivering outstanding customer service in a fast-paced environment. Benefit from flexible working arrangements, training opportunities, and a range of colleague discounts, while contributing to the community and ensuring a welcoming store atmosphere.

Benefits

10% discount in One Stop

10% discount at Tesco

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance and health services

Qualifications

• Experience in customer service or retail is preferred.
• Willingness to assist customers and work in a team.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and maintain store appearance.
• Manage shifts in the absence of a leader.

Skills

Customer service

Team collaboration

Problem-solving

Education

School leaver

Job description

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Client:

One Stop

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d18d05a58b7e

Job Views:

26

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

One Stop • Laverstock Salisbury • Apply by 06-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living the company values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment where available.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Possibly managing shifts in the absence of a Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing Post Office operations, including passing background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations and career stages. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional amenities like Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from multiple distribution centers and serve local communities across England and Wales.

Please Note

We only consider applicants who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance and health services at Tesco Bank and Vision Express
• Additional benefits including savings schemes, support services, and insurance options