One Stop - Customer Service Assistant

TN United Kingdom; Ledbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

A forward-thinking company seeks a passionate Customer Service Assistant to join their dynamic team. In this role, you will thrive in a fast-paced retail environment, ensuring customer satisfaction by delivering exceptional service and maintaining store standards. Your contributions will directly impact the store's operations and community engagement, making every day unique. Embrace the opportunity to grow within a supportive team that values respect, kindness, and collaboration. If you are ready to make a difference and be part of a company that prioritizes inclusivity and customer care, this role is perfect for you.

Benefits

Flexible Working Arrangements

Employee Discounts

Training and Development Opportunities

Qualifications

• Strong customer service skills with a focus on enhancing customer experience.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves efficiently.
• Participate in community and charity events.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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Client:

Tesco

Location:

Ledbury, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

b2601799ea2c

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing natural service.
• Encourage customer feedback via surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety training and policies.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profitability.
• Live the company values, be welcoming, and adhere to policies.
• Accurately clock in and out.
• Follow security procedures and wear safety equipment.
• Follow the 'think 25' policy for age-restricted products.
• Respond promptly to assistance calls and explain actions to customers.
• Keep aisles clear and store tidy.
• Potentially lead shifts in absence of managers.
• Complete all training to ensure safety and legality.

If the store has a Post Office Local, duties include daily operations of the post office, requiring background checks which must be passed.

Flexible Working:

We support flexible working arrangements. Discuss your needs with us during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers at the center of everything.
• Respect and kindness.
• Working as one team.
• Making things easier.

About us:

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores offer a range of products and services including groceries, Post Office, lottery, and more. We are a subsidiary of Tesco, committed to inclusivity and accessibility in our recruitment process.