One Stop - Customer Service Assistant

TN United Kingdom; Gloucester; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant in a fast-paced retail environment. This role focuses on delivering exceptional service, maintaining store standards, and engaging with customers in a welcoming atmosphere. You'll have the opportunity to contribute to community events and develop your skills while being part of a supportive work culture. With flexible working arrangements and a commitment to employee well-being, this position offers a rewarding experience in a well-established retail chain. If you're passionate about customer service and teamwork, this is the role for you!

Benefits

Employee Discounts

Flexible Working

Insurance Plans

Savings Plans

Support Services

Qualifications

• Experience in customer service roles is essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist across all store areas and ensure safety procedures are followed.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

One Stop - Customer Service Assistant, Gloucester

Apply by 29-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same. Your responsibilities include providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance. You will focus on improving service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for customers and staff.

You will be Responsible For

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback through surveys.
• Assisting across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety procedures learned during training.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit goals.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for payroll.
• Following security procedures and wearing safety equipment.
• Following the 'Think 25' policy when serving age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in absence of supervisors.
• Following all safety and legal training.

Note: If the store has a Post Office Local, duties include managing its operations, which requires passing a financial and criminal background check.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including groceries, cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions. We are part of Tesco, operating independently from our support centre in Brownhills, Walsall.

Additional Information

Applicants must be above school leaver age. We offer various colleague benefits, including discounts, insurance, savings plans, flexible working, and support services.