One Stop - Customer Service Assistant

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One Stop - Customer Service Assistant, Cardiff

Client:

One Stop

Location:

Cardiff, United Kingdom

Job Category:

Customer Service

EU work permit required: Yes

Job Reference:

5e2d6d80114f

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

One Stop • 100-102 Pantbach Road • Apply by 27-May-2025

About the role

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will play an important role in the daily operations, always focusing on improving service through on-the-job coaching and feedback, ensuring a safe environment for both staff and customers.

You will be responsible for:

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback through surveys.
• Assisting across various store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety and following training protocols.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper pay.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and legality.

If the store has a Post Office Local: Your duties will include managing daily operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations and career stages. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

As a Tesco subsidiary since 2003, we operate independently from our Head Office and supply from three distribution centers.

Please Note

Applicants must be above school leaver age. Benefits include discounts, insurance, health services, savings schemes, and flexible working options.