One Stop - Customer Service Assistant

Tesco; Hockley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant for their store in Hockley. The role involves providing excellent customer service, maintaining store operations, and ensuring a safe shopping environment. The ideal candidate will thrive in a fast-paced retail setting and contribute to the store's success through teamwork and communication.

Benefits

10% discount at One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance products at Tesco Bank

Discounted eye care and health checks

Access to exclusive deals and savings

Pension schemes

Life assurance

Private medical insurance

Qualifications

• Must have passed school leaver’s age.
• Ability to work in a fast-paced environment.

Responsibilities

• Serving customers and providing excellent service.
• Maintaining store appearance and organization.
• Following safety and security procedures.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.

If this store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working options to support your life and commitments.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain with more than 10,500 colleagues. Our stores are open daily, offering a wide range of products and services to local communities.

We also provide additional services like ATMs, Post Office, Parcelshop, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate independently from our Head Office and support stores from three distribution centers.

We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver’s age here.

Benefits include:

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance products at Tesco Bank
• Discounted eye care and health checks
• Access to exclusive deals and savings
• Additional benefits like pension schemes, life assurance, private medical insurance, and flexible working options.