One Stop - Customer Service Assistant

TN United Kingdom; Warwick; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant to provide excellent service in a dynamic retail environment. The role includes stocking shelves, processing payments, and maintaining store safety. Flexible working arrangements and various benefits are offered.

Benefits

Discounts

Insurance

Pension Schemes

Health Support Services

Qualifications

• Experience in a fast-paced retail environment.
• Ability to serve customers and manage store operations.

Responsibilities

• Serving customers and encouraging feedback.
• Maintaining store appearance and safety procedures.
• Managing shift responsibilities and stock routines.

Skills

Customer Service

Teamwork

Communication

Job description

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. Your role involves providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Key responsibilities include:

1. Serving customers with passion and pride, encouraging feedback through surveys.
2. Working across various store areas including online, tills, replenishment, vending, and stock routines.
3. Ensuring safety and following training to keep the store safe and legal.
4. Participating in seasonal, community, and charity events to promote an inclusive atmosphere.
5. Understanding store performance and contributing to profit goals.
6. Following policies, living company values, and ensuring safety procedures are followed.
7. Managing shift responsibilities and ensuring accurate clocking in/out.
8. Following security procedures and safety equipment protocols.
9. Adhering to the think 25 policy for age-restricted products and responding to customer assistance calls.
10. Maintaining a clean and organized store environment.
11. Potentially managing the store in the absence of supervisors.
12. If applicable, managing Post Office operations, including passing background checks.

We support flexible working arrangements and value diversity and inclusion. Our benefits include discounts, insurance, pension schemes, and health support services.