One Stop - Customer Service Assistant

TN United Kingdom; Robertsbridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a well-known retail chain, where your role will be pivotal in delivering exceptional service and ensuring a positive shopping experience. This is an exciting opportunity to work in a fast-paced environment, engaging with customers and contributing to store operations. With a commitment to diversity and inclusion, the company fosters a supportive atmosphere, offering various benefits and flexible working arrangements. If you are passionate about customer service and thrive in a collaborative setting, this position is perfect for you.

Benefits

Employee Discounts

Health and Wellbeing Programs

Retirement Plans

Flexible Working Options

Qualifications

• Experience in customer service roles, preferably in retail.
• Ability to handle cash and process payments accurately.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist in stock routines and manage shifts if required.
• Participate in community and charity events.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Robertsbridge

Client: Tesco

Location: Robertsbridge, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3c049a736f8b

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining store appearance. Your role is vital in ensuring smooth store operations and a positive shopping experience for customers.

Responsibilities include:

• Serving customers with passion and pride, encouraging feedback via surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety and following training to ensure safety for all.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living company values, making everyone feel welcome, and adhering to policies.
• Clocking in and out accurately for payroll.
• Following security procedures and wearing safety equipment.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in the absence of senior staff.
• For stores with a Post Office Local, managing daily operations and passing background checks.

We support flexible working arrangements to accommodate different life circumstances. Our core purpose is to serve customers, communities, and the planet better each day, guided by our values of customer focus, respect, teamwork, and simplicity.

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, offering a wide range of products and services, including Post Office, lottery, and vending solutions. We are part of Tesco, committed to diversity and inclusion, and providing a supportive work environment with various benefits.

Benefits include discounts, health and wellbeing programs, retirement plans, and flexible working options. We value our colleagues and are dedicated to creating an inclusive culture where everyone can thrive.