One Stop - Customer Service Assistant

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to join their dynamic team in London. In this role, you will provide exceptional service, ensuring every customer feels valued and welcomed. Your responsibilities will include stocking shelves, processing payments, and maintaining a clean store environment. The company supports flexible working arrangements, making it a great fit for individuals seeking work-life balance. If you are passionate about customer service and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Benefits

Employee Discounts

Flexible Working Options

Medical Cover

Savings Schemes

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Stocking shelves and processing payments efficiently.
• Participating in community events and fostering an inclusive atmosphere.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, London

Client: One Stop

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: f0ee01d6d632

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

One Stop • Handsworth • Apply by 30-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, excellent service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks through proper training.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions clearly to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in the absence of leadership.
• Following all training for safety and legal compliance.

If the store has a Post Office Local, duties include daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like Post Office, cash machines, and vending solutions. As a Tesco subsidiary, we operate from multiple distribution centers and serve local communities.

Please Note

We only recruit individuals above the school leaver’s age. Benefits include discounts, savings schemes, insurance, medical cover, flexible working options, and more.