One Stop - Customer Service Assistant

One Stop; Grimsby; On-site; GBP 18,000 - 21,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant to join its Grimsby store. This role involves providing exceptional service, stocking, and maintaining store standards in a vibrant retail environment. Flexibility is supported to ensure a balance between work and life commitments, making it suitable for various candidates.

Benefits

Flexible working options

Employee discounts and savings schemes

Medical support

Qualifications

• Passion for serving customers and providing great service.
• Ability to work safely while applying training.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Manage daily operations and assist customers as needed.
• Participate in community and charity events.

Skills

Customer service

Teamwork

Communication

Job description

One Stop • Cambridge Road, Grimsby • Apply by 30-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural and great service.
• Encouraging customers to give feedback by completing the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of Shift Leaders or Store Managers.
• Following all training to ensure safety and legality.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for someone, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

As a Tesco subsidiary since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility and Benefits

We are an accredited Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, please click here.

Benefits include discounts, savings schemes, insurance, medical support, flexible working options, and more. Details are provided in the full description.