One Stop - Customer Service Assistant

Tesco; Worksop; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant for their Worksop location. This role involves engaging with customers, maintaining store standards, and ensuring excellent service in a fast-paced environment. Candidates should be enthusiastic about delivering great service and working collaboratively to enhance customer experience.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

Exclusive deals and discounts with various retailers

WeCare support services

Annual leave increases with service

Retirement Savings Plan

Life Assurance

Qualifications

• Experience in customer-facing roles preferred.
• Knowledge of safety and store procedures is essential.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and manage store operations.

Skills

Customer Service

Communication

Teamwork

Education

Above school leaver age

Job description

One Stop • Kilton Hill, Worksop • Apply by 22-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural and great service.
• Encouraging customers to provide feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and adhering to policies.
• Clocking in and out at shift start and end to ensure accurate pay.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety, legality, and store standards.
• If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during your application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

We are committed to inclusivity and accessibility, having been accredited as a Disability Leader Level 3. For support options, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plan through Simply Health
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, and shift patterns