One Stop - Customer Service Assistant

One Stop; Kingston upon Hull; On-site; GBP 18,000 - 23,000; Full time

Job summary

Join One Stop as a Customer Service Assistant, where you'll provide top-notch service in a dynamic retail environment. Your role includes stocking shelves, aiding customer needs, and maintaining store standards. This position supports flexible working arrangements, promoting a team-oriented culture focused on customer satisfaction.

Benefits

10% discount in One Stop

Discounted health checks

Life Assurance

Flexible working options

Qualifications

• Passion for serving customers and delivering excellent service.
• Ability to work collaboratively within a team.
• Flexibility to work varied shifts, including weekends.

Responsibilities

• Provide excellent customer service and assist with customer feedback.
• Maintain a clean, tidy, and organized store.
• Ensure safety practices and policies are followed.

Skills

Customer Service

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legal compliance.
• If the store has a Post Office Local, duties include daily operations of the Post Office, which requires passing a background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including Post Office, lottery, bill payments, and vending solutions.

We are part of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

We are committed to an inclusive recruitment process and are proud to be accredited as a Disability Leader Level 3. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans through Simply Health
• Exclusive savings with various retailers through Colleague Deals
• Annual Save As You Earn scheme
• WeCare support services including online GP, mental health, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options to suit your needs