One Stop - Customer Service Assistant

One Stop; Southwell CP; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company is seeking a Customer Service Assistant to enhance customer experiences in a dynamic environment. This role involves direct customer interaction, ensuring store standards are met, and fostering community relationships through service and inclusion. Flexible working arrangements are available to support individual needs.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted insurance and health services

Retirement Savings Plan

Responsibilities

• Provide excellent customer service and assist with stocking shelves.
• Process payments and maintain store appearance.
• Encourage customer feedback and follow safety procedures.

Skills

Customer service

Team collaboration

Problem-solving

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role, and collaborating to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts to ensure accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality.
• If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. If the check fails, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your personal circumstances and needs.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending solutions, and more, to serve local communities.

We are committed to inclusivity and accessible recruitment, accredited as a Disability Leader Level 3. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• Discounted insurance and health services
• Access to various discounts and savings schemes
• Retirement Savings Plan, Life Assurance, and other benefits