One Stop - Customer Service Assistant

One Stop; Worksop; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant for its Worksop store. This role requires excellent customer service skills, a passion for helping others, and the ability to work in a fast-paced retail environment. Responsibilities include stocking shelves, processing payments, and ensuring a safe shopping experience while fostering an inclusive atmosphere. Ideal candidates will have a positive attitude and a strong commitment to customer satisfaction.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Qualifications

• Must be above school leaver's age.
• Experience in a retail or customer service environment is a plus.

Responsibilities

• Providing excellent customer service and maintaining the store's appearance.
• Processing payments and stocking shelves as part of daily operations.
• Participating in community and charity events.

Skills

Customer service

Teamwork

Communication

Job description

One Stop • 37-39 Retford Road, Manton, Worksop • Apply by 28-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all areas of the store, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store’s performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality in the store.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks. Failure to pass checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and additional services like Post Office, cash machines, and vending solutions.

We are proud to be accredited as a Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, please click here.

Please Note

Applicants must be above school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on every 4-week pay weekend)*
• 20% discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including colleague deals
• 20% off insurance at Tesco Bank*
• Discounted eye care via Vision Express*
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Cash plans, colleague deals, savings schemes, and more