One Stop - Customer Service Assistant

One Stop; Lincoln; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant in Lincoln to provide excellent service in a retail environment. Responsibilities include stocking shelves, processing payments, and engaging with customers. Flexible working options are available to fit your needs, and the role is integral to store operations, fostering a customer-centric atmosphere.

Benefits

10% discount in One Stop

Additional Tesco discounts

Access to health and wellness schemes

Flexible working options

Qualifications

• Passion for providing excellent customer service.
• Ability to work in a fast-paced environment.
• Understanding of safety regulations.

Responsibilities

• Serve customers and maintain a welcoming store environment.
• Encourage customer feedback.
• Participate in community events.

Skills

Customer Service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Lincoln

Client: One Stop

Location: Lincoln, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 057b107e871a

Job Views: 37

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

One Stop • Lincoln • Apply by 06-Jun-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining store appearance.

You will play an important role in store operations, constantly seeking ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for customers and staff.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback via surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety as per training.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit goals.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy for age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean, organized, and clutter-free environment.
• Potentially managing shifts in absence of supervisors.
• Adhering to all safety and legal training.

If the store has a Post Office Local: Duties include Post Office operations, requiring passing a financial and criminal background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working:

We support flexible working arrangements to accommodate your needs, whether you're starting your career, caring for loved ones, or nearing retirement. Discuss your preferences during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, our stores are situated throughout England and Wales, with support from three distribution centers.

Note:

We only recruit individuals who have passed the school leaver’s age. Check the school leaver’s age for your country.

Benefits include:

• 10% discount in One Stop
• Additional Tesco and Tesco Cafe discounts
• Discounts on F&F Clothing, Tesco Mobile, insurance, and more
• Access to health, wellness, and savings schemes
• Flexible working options