One Stop - Customer Service Assistant

One Stop; Boston; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store chain seeks a Customer Service Assistant in Boston. The role involves providing exceptional customer service, assisting in daily operations, and maintaining a welcoming environment. Ideal candidates are passionate about customer satisfaction and thrive in a dynamic retail setting.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% Discount at Tesco Mobile

Annual leave increases with service

Flexible working options

Qualifications

• Must be above school leaver's age.
• Experience in retail or customer service is beneficial.
• Must apply safety procedures.

Responsibilities

• Serving customers with passion, maintaining store appearance.
• Participating in community events and surveys for customer feedback.
• Ensuring safety compliance and following policies.

Skills

Customer service

Teamwork

Communication

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Boston

Client: One Stop

Location: Boston

Job Category: Other

EU work permit required: Yes

Job Reference: 384b85963589

Job Views: 43

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • 18 Kingsway Boston • Apply by 31-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and friendly service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of shifts.
• Following security procedures and wearing safety equipment.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly managing shifts in absence of managers.
• Following all training for safety and legal compliance.
• If applicable, managing Post Office operations, including passing background checks.

Flexible Working

We support flexible working arrangements to suit individual needs, whether starting your career, caring responsibilities, nearing retirement, or other life changes. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything
• Respectful treatment for everyone
• Working together as one team
• Making things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food and household essentials, plus additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from multiple distribution centers and serve communities throughout England and Wales.

Please Note

Applicants must be above the school leaver’s age. Check your local school leaver age requirements.

Colleague Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% Discount at Tesco Mobile
• 20% off insurance and health services through Tesco Bank and Vision Express
• Various discounts and savings schemes
• Annual leave increases with service
• Retirement Savings Plan, Life Assurance, and optional benefits like Private Medical Insurance
• Flexible working options including part-time, job share, and staggered shifts