One Stop - Customer Service Assistant

One Stop; Sheffield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prominent convenience retailer is looking for a Customer Service Assistant in Sheffield. The successful candidate will deliver excellent customer service, assist with the daily store operations, and ensure a welcoming atmosphere. Flexibility in working hours is supported to fit various lifestyles, alongside attractive benefits including discounts and health insurance.

Benefits

10% discount in One Stop

Additional Tesco discounts and offers

Insurance and health benefits

Flexible working options

Qualifications

• Applicants must be above the school leaver's age.
• No specific educational qualifications required, but experience in customer service is beneficial.

Responsibilities

• Serving customers, maintaining store cleanliness, stocking shelves, and processing payments.
• Encouraging customer feedback and safely operating store equipment.

Skills

Customer service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Sheffield

Client: One Stop

Location: Sheffield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

Job Views: 17

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • Infirmary Road • Apply by 21-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety training in all tasks.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy for age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially running shifts in the absence of managers.
• Following all safety and legal training.
• If applicable, managing daily operations of the Post Office and passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Parcelshop, bill payments, lottery, and vending solutions. We are part of Tesco, operating independently from our support center in Brownhills, Walsall.

Note

Applicants must be above the school leaver’s age in their country. Details available on request.

Colleague Benefits

• 10% discount in One Stop
• Additional Tesco discounts and offers
• Insurance and health benefits
• Flexible working options