One Stop - Customer Service Assistant

One Stop; Hyde; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant in Hyde. This role involves providing excellent customer service, maintaining store appearance, and ensuring safety in a dynamic retail environment. Ideal candidates will be team-oriented with a passion for customer satisfaction and a commitment to continuous improvement.

Benefits

Flexible Working Arrangements

Employee Discounts

Health Support Programs

Qualifications

• Passion for serving customers and providing feedback.
• Ability to work across all store areas and maintain safety standards.
• Flexibility to manage shifts and participate in community events.

Responsibilities

• Serving and assisting customers with pride.
• Maintaining a clean and organized store environment.
• Following safety and security procedures.

Skills

Customer Service

Teamwork

Communication

Safety Awareness

Organizational Skills

Job description

Social network you want to login/join with:

col-narrow-left

Client:

One Stop

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

69919febfbdb

Job Views:

13

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

One Stop • Hattersley, Hyde • Apply by 08-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all work activities based on training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all safety and legal training.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for family, nearing retirement, or other life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other well and with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open from 7am to 10pm, seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more. We are a subsidiary of Tesco, operating independently with support from three distribution centers.

Additional Information

We only recruit individuals who have passed the school leaver’s age. Our colleagues enjoy various benefits, including discounts, insurance, flexible working, and health support programs.