One Stop - Customer Service Assistant

One Stop; Balsall Common; On-site; GBP 18,000 - 22,000; Part time

Job summary

One Stop, a leading convenience store chain, seeks a Customer Service Assistant to join their team in Balsall Common. The role involves delivering exceptional customer service, maintaining store operations, and ensuring a welcoming environment for all shoppers. With a commitment to inclusion and flexible working, this position is an excellent opportunity to grow in a fast-paced retail environment.

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

WeCare support services

Annual leave increases with service length

Qualifications

• Passion for customer service and teamwork.
• Ability to work in a fast-paced environment.
• Follow safety and store procedures.

Responsibilities

• Provide excellent customer service and assist shoppers.
• Stock shelves and maintain store appearance.
• Handle payments and assist at self-service checkouts.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Balsall Common • Apply by 14-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will Be Responsible For

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure all work is done safely.
• I participate in seasonal, community, and charity events, creating a welcoming atmosphere.
• I stay informed about my store's performance, understanding my role and what we need to do together to deliver profit.
• I am myself, live our values, make everyone feel welcome, and follow our policies.
• I ensure I clock in and out at the start and end of my shift for accurate payment.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I follow the think 25 policy when serving age-restricted products.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
• I work in a clean, tidy, and organized manner, keeping aisles clear.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include managing daily operations, which requires passing a background check; if I fail, the job offer will be withdrawn.

Flexible Working

We understand that life looks different for everyone. We welcome discussions about flexible working options during your application process, supporting various needs such as careers, caring responsibilities, retirement, parenting, or other life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7 am to 10 pm, offering a wide range of products and services, including Post Office, cash machines, bill payments, lottery, vending, and more.

As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and service our stores from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive, accessible recruitment process. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% at Tesco Mobile, including Colleague Deals for friends & family
• 20% off car, pet, and home insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including a 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options like part-time, job shares, phased retirement, and more