One Stop - Customer Service Assistant

One Stop; Walsall; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading convenience store as a Customer Service Assistant in Walsall. In this dynamic role, you'll provide exceptional customer service and maintain a clean store environment. This position offers flexible working arrangements and various employee discounts, including at Tesco and other health benefits.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

Discounted health plans and savings schemes

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves.
• Encourage customer feedback and practice safety procedures.

Skills

Customer Service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Walsall

Client: One Stop

Location: Walsall, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 55ce3af45539

Job Views: 23

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • Bloxwich • Apply by 05-Jun-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. Your role involves providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will focus on improving service through on-the-job coaching and feedback, ensuring the store remains a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety procedures learned during training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for correct payment.
• Following security procedures and wearing safety equipment.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts.
• Keeping the store clean, tidy, and organized.
• Potentially running the shift in the absence of managers.
• Following all training to ensure safety and legality.
• For stores with a Post Office Local, duties include managing the post office operations and passing background checks; failure to do so will result in withdrawal of the job offer.

Flexible Working:

We support flexible working arrangements to suit individual needs, whether you’re starting your career, caring for others, nearing retirement, or balancing other commitments. Discuss your needs with us during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other as we like to be treated
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions like Costa Coffee.

Part of Tesco since 2003, our stores are supported from three distribution centers in Brownhills, Nursling, and Wakefield. We aim to serve communities with accessible shopping options.

Please Note:

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for more information.

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including colleague deals
• 20% off insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted health plans, savings schemes, and more

*Terms and conditions apply