One Stop - Customer Service Assistant

One Stop; Coventry; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant in Coventry. This role involves actively engaging with customers, handling payments, restocking, and maintaining a safe store environment. The successful candidate will embody the company's values and strive for customer satisfaction daily.

Benefits

Discounts in-store and at Tesco

Health and insurance benefits

Flexible working options

Retirement and savings schemes

Colleague support services

Qualifications

• Knowledge of store performance and customer service principles.
• Ability to work across various store areas.
• Must be willing to undergo a background check for Post Office duties.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage feedback from customers and engage in community events.
• Potentially manage shifts in the absence of leadership.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Knowing your customers and serving them with passion and pride, giving great natural service.
2. Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
4. Applying the training received to ensure all work is done safely.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Being knowledgeable about store performance and understanding your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out at the start and end of shifts to ensure accurate payment.
9. Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. Following the think 25 policy when serving age-restricted products.
11. Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
12. Working in a clean, tidy, and organized manner, keeping aisles clear.
13. Potentially running the shift in the absence of your Shift Leader and Store Manager.
14. Following all training to ensure safety and legality.
15. If applicable, undertaking a Post Office Financial and criminal conviction background check for Post Office Local duties, passing which is required to proceed.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, and more.

We are proud to be accredited Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.

Benefits include

• Discounts in-store and at Tesco
• Health and insurance benefits
• Flexible working options
• Retirement and savings schemes
• Colleague support services